Mobile/DTH/Data Card Recharge Refund Policies
All sales of Recharge are final with no refund or exchange permitted. You are responsible for the Mobile Number, Data Card or DTH account number you purchase Recharge for and all charges that result from those purchases. MyRechargeClub is not responsible for any purchase of Recharge for an incorrect Mobile Number or DTH account number.
However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may raise a support ticket with your Order Number. MyRechargeClub shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of receipt of your ticket.
For cases if you are doing recharge from your MyRechargeClub account balance and you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.
SMS/Voice Call & Other VAS Service Refund Policies
As we are giving full opportunity to try all of our services by creating a free account so we don't give no refund for any reasons. So before subscribing to any of our premium services/subscriptions/plans please try our basic free account. This policy helps us keep our prices down and allows us to continue to enhance our service with more and better features.
So please always try out our basic membership - free of charge. If our program works well for you, please go ahead and become a premium member. If it is not what you are looking for, or for some other reason you are not happy with it, just continue as free member and enjoy all benefits of free membership .It's as simple as that.